How to Make a Return

Need to return your door chime? No problem. We offer no hassle returns. If you are not completely satisfied with your purchase, you may return it within 30 days for a complete refund, exchange or store credit. Shipping costs are nonrefundable unless the return is a result of our error.

Send return requests to customerservice@moderndoorbells.com. We will provide you with an RMA (Return Merchandise Authorization) and a return address. Please note that the return address may vary depending on the item being returned.

Repack the item securely in its original packaging and mail the item back to the address that we provide to you. Items without a valid RMA number will not be accepted. We recommend that you return the item via an insured carrier (e.g., FedEx, UPS, USPS Parcel Post) and that you insure the item for its full value. Postage or courier fees for the return shipment must be prepaid. We will provide you with a prepaid UPS return label if the return is a result of our error.

In the case of refunds, we will promptly issue a refund to the credit card used for purchase upon receipt of your returned product. Please allow 1-2 billing cycles for the credit to appear on your statement.

This return policy applies to all orders shipped to the United States (including Puerto Rico) and Canada. All orders shipped to other international locations are final.